Who is responsible for this website

Home Dialysis Supplies provides information about scheduled delivery of prescribed home-dialysis consumables and related household items across Gauteng. The operator responsible for this website is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401.

This website is an enquiry channel. We supply and deliver products and household equipment, but we do not provide medical care, medical advice or dialysis training. Patients must follow the instructions of their renal unit and care team.

Information we collect

When you use the contact page or send an enquiry through the website, we may collect personal information that you choose to provide. We collect only information that is reasonably necessary to respond to your enquiry, arrange communication, and assist with delivery planning or product supply.

Name and surname of the patient, household contact or authorised representative
Delivery address in Gauteng and related access details
Contact details submitted through the enquiry form
Information about requested items such as shelving, scales, recliners, trolleys or room set-up kits
Information relevant to prescribed consumables where this is communicated through the patient’s own renal unit process

We do not decide what consumables a patient needs and we do not create treatment instructions. Consumable quantities and product requirements must come through the patient’s own renal unit.

How we use personal information

We process personal information for specific, lawful purposes in line with POPIA. The main reason for processing is to respond to enquiries and support the supply and delivery of approved items to home-dialysis households.

To respond to an enquiry submitted through the website
To confirm service areas, delivery access and household requirements
To coordinate scheduled drop-offs of prescribed consumables as ordered through the patient’s renal unit
To supply shelving, scales, recliners, trolleys and room set-up items requested by the household
To keep basic records needed for delivery administration, follow-up and service continuity

We do not use personal information to give medical advice. We do not sell personal information to third parties.

Disclosure and sharing

Personal information may be shared only where this is necessary for the service being requested, where consent has been given, or where the law requires it. Any sharing is limited to what is relevant for the purpose.

This may include sharing with service providers involved in website hosting, enquiry handling, administration or delivery logistics, and with the patient’s own renal unit where required for order coordination. Where operators process information on our behalf, they are expected to handle it confidentially and with appropriate safeguards.

We do not publish private patient information and we do not knowingly disclose sensitive household details except where needed to complete the requested service or comply with legal duties.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. These measures may include controlled system access, password protection, secure service providers and restricted internal handling.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, or for longer if retention is required by law or needed for lawful record-keeping. When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

Although reasonable safeguards are used, no online transmission or storage method can be guaranteed completely secure. Users should submit only information necessary for the enquiry.

Your rights under POPIA

Subject to POPIA, you may have the right to ask what personal information we hold about you, request correction of inaccurate information, object to certain processing, or ask for deletion where there is no lawful basis to keep the information. You may also withdraw consent where processing depends on consent, although this will not affect processing already carried out lawfully.

Request access to personal information held about you
Request correction or updating of incomplete or inaccurate information
Object to processing where POPIA allows this
Request deletion or restriction where applicable
Lodge a complaint with the Information Regulator if you believe your rights have been affected

If you want to make a privacy-related request, please use the enquiry form on the contact page. We may need enough information to verify the identity of the person making the request before taking action.